Return & Refund Policy

Last updated: 28 August 2025

Thank you for using XBill at https://xbill.in and the XBill mobile app. XBill enables students to place and track canteen/merchant orders. This policy explains when returns, replacements, or refunds may be available.

Interpretation & Definitions

Interpretation

Words with initial capitalization have meanings defined below. The definitions apply whether in singular or plural.

Definitions

Company (“XBill”, “we”, “us”, or “our”) refers to the operator of xbill.in.
Service refers to the XBill website (https://xbill.in) and XBill mobile application.
Goods are items or services offered by canteens/merchants through the Service.
Order is a request by you to purchase Goods through the Service.
You means the individual or entity using the Service.

General Return Policy

Most Goods ordered via XBill are food and consumables. For safety and hygiene reasons, returns are typically not accepted once an Order is prepared or delivered. However, you may request a replacement or refund if:

The Order was not delivered, but you were charged.
The received item is incorrect compared to the Order confirmation.
The food is spoiled, unsafe for consumption, or severely damaged upon delivery.
The canteen/merchant cancels the Order before preparation.

Refund Policy

Window to report: Submit your request within 48 hours of Order placement or delivery, whichever is earlier.
Method: Approved refunds are issued to your original payment method.
Timeline: After approval, it may take 5–7 business days to reflect, depending on your bank or payment provider.
Partial refunds: If only part of an Order is affected (e.g., one item wrong/spoiled), we may issue a pro-rated refund.
Non-refundable: Buyer’s remorse, delays caused by factors beyond merchant/rider control (traffic, weather, access issues), or when evidence is insufficient.

Cancellations

By you: Orders can be canceled before preparation starts (as indicated in the app/site). If preparation has begun, cancellation may be refused or charged.
By merchant: If a merchant cancels (stock-out, operational issues), you’ll receive a full refund.

Evidence & Verification

We may request Order ID, payment proof, delivery timestamp, and photo/video evidence. Failure to provide reasonable evidence may delay or invalidate a claim.

Abuse & Fraud

We may refuse a refund or disable accounts for suspected misuse, repeated unjustified claims, chargeback abuse, or fraudulent activity.

How to Request a Return/Refund

Email: info@posnic.com
Contact form: https://xbill.in/contact
App Help/Support: Use the “Help” section in the XBill app attached to your Order.
Phone: +91-900-8427482
Registered Office:
Posnic Innovations Private Limited
No.2, Ground Floor,
Meeran Sahib Street, Mount Road,
Chennai, Tamil Nadu, India — 600002.

Changes to This Policy

We may update this policy from time to time. Changes are effective when posted on this page with an updated “Last updated” date.

Questions

If you have any questions about this policy, contact info@posnic.com.